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Willowbrook Cottage and Cabins

Guidelines and Policies


Registered Guests only unless previously arranged with owner

All our cabins and cottage are non-smoking inside. Since removing smoke residue from furniture, bedding, and draperies is a major problem, an automatic we regret that a charge of $250 will be made to anyone who violates the no-smoking inside rule.  During National Forest Burn Bans, no smoking outside either, due to our being so close to the Forest.

Free Wireless Internet at all units.  Signal is weakest at Woodhaven.

Cable TV at Willowbrook and the Nest, but no tv reception at Woodhaven or Sunnybrook. All cabins have dvd/vcr with selection of videos.

Sorry, no pets at any of our cabins or cottages. No exceptions. If you are traveling with a pet, there is a great veterinary clinic and boarding just 5 minutes away, where you can kiss your four-footed child goodnight and then come to the cottage or cabin. Pets must not be inside or outside at the cabins or cottage. To arrange pet-boarding, ask Carolyn to arrange it with Dr.McDonald.

No excessive alcoholic beverages or loud parties.

No children at the Nest or Willowbrook Cottage: but children are welcome at Woodhaven or Sunnybrook Cabins--in fact, they stay free!

We do not charge an up-front damage security deposit, but you will be charged for any breakage, damage or theft.

METHODS OF PAYMENT:

We can accept Visa, MasterCard, American Express or Discover. If you need to use another type of card, you can attempt to enter it online at our secure site; often it will accept minor credit cards. If not, you can pay online at www.paypal.com to send money to carolyn@willowbrookcottage.com  

DEPOSITS AND REFUNDS:

Credit cards are charged at time of booking.  However, if you change your mind and cancel, you get a no-questions-asked refund of all money except $35 deposit, up to 2 weeks before arrival.  You can use the $35 as credit on your next visit.

In the unlikely event that you have to cancel or change your dates during the 2 weeks prior to arrival, we will do all we can to rebook it. If we can rebook it, we do refund, except for the a $35 rebooking fee. The more advance cancellation notice we have to put the dates back on the availability calendar, the better chance it will be rebooked and the better chance for refund, so call us as soon as you can.

We make every effort to call waiting lists to help rebook. Many dates are waitlisted.

WAIVER OF LIABILITY

Each minor guest must have a waiver of liability sent to us before they can stay.
Click here for form to print out. The form can be signed, scanned, and returned to us by email--or faxed to 708 776-0288 .  Or, if time permits, mail to the address on the waiver of liability form.  Email carolyn@willowbrookcottage.com for a quick reply, if you have any questions.

WE DON'T CHARGE A DAMAGE DEPOSIT

You will notice that we don't charge a damage deposit up front against breakage or damage; that's because we seem to get all the best guests, and it was just extra bother to charge a deposit and then refund it! However, if there is breakage or damage, it would have to be charged to your account, normal wear and tear excluded.

Cleaning: there is no regular cleaning charge; your cabin is professionally cleaned before you arrive and after you leave.  If you are a long-term guest and wish to have maid service sometime during your stay, contact management to make arrangements.   About kitchen cleaning: we ask guests to clean and put away dishes and utensils they use. If they leave a mess in the kitchen, there is a $30 cleaning charge.  (We have an agreement with our maid service that does not include cleaning up after cooking; that brings the rate down for everyone; since most people don't do heavy cooking, and try to leave the kitchen as they found it.  Only those who don't leave it as they found it pay for the extra cleaning.)

YOU ARE IMPORTANT TO US

We make every effort to make your stay an enjoyable and affordable experience; call 479 883-5492 as early as possible in your stay to report any problems. Your comfort is important to us! If you are unhappy with your cabin choice, and you let us know as soon as you arrive, we will do all we can to make you happy. You are our guest, and are very important to us.

You can check availability or make reservations instantly and securely online 24/7 at our secure site:


 

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